Privacy Policy
Last updated: 1 September 2026
1. About This Privacy Policy
We respect the privacy of visitors to this Website and are committed to handling personal data responsibly and in accordance with Singapore’s Personal Data Protection Act 2012 and other applicable requirements.
By using this Website, you agree to this Privacy Policy.
2. Personal Data We May Collect
Depending on how you use the Website, we may collect information such as:
- Your name
- Telephone number
- Email address
- Appointment preferences
- The nature of your enquiry
- Information included in messages you submit
- Health-related information you choose to provide
- Communications between you and the clinic or website team
- Technical information relating to your use of the Website
Technical information may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Cookie and analytics information
Please do not submit detailed medical records or sensitive personal information through the general enquiry form.
3. How We Collect Personal Data
We may collect personal data when you:
- Complete an enquiry or appointment form
- Contact us by telephone, email or WhatsApp
- Request information
- Communicate with the clinic team
- Visit or interact with the Website
- Provide your consent for a stated purpose
We may also receive information from service providers that support the operation of the Website, subject to applicable privacy and data-protection requirements.
4. How We May Use Your Personal Data
We may collect, use or disclose your personal data for purposes including:
- Responding to your enquiry
- Arranging or managing an appointment
- Contacting you about your request
- Directing your enquiry to the appropriate clinic team
- Providing administrative and patient-support services
- Maintaining the security and functionality of the Website
- Understanding how visitors use the Website
- Improving the Website and its content
- Preventing misuse, fraud or security incidents
- Meeting applicable legal, regulatory and professional obligations
- Handling requests, disputes or complaints
- Carrying out another purpose for which you have provided consent
We will not use your personal data for an unrelated purpose without informing you and obtaining consent where required.
5. Appointment and Clinical Information
Submitting an enquiry through this Website does not, by itself, create a doctor-patient relationship.
When an appointment is arranged, additional personal and medical information may be collected directly by the clinic or healthcare institution responsible for providing the service.
Clinical records and information collected as part of your medical care will be managed in accordance with the relevant clinic’s policies, applicable healthcare requirements and data-protection obligations.
6. Disclosure of Personal Data
Where reasonably necessary for the purposes described in this Privacy Policy, personal data may be disclosed to:
- Dr Chua Ka Hee and authorised members of the clinic team
- The clinic or healthcare institution through which appointments and services are provided
- Website hosting, maintenance and technical-support providers
- Form, communication and appointment-management providers
- Data storage and cybersecurity providers
- Analytics and website-performance service providers
- Professional advisers, auditors or insurers
- Government, regulatory or law-enforcement authorities where required or permitted by law
- Other parties with your consent
Service providers should only be given access to the information reasonably required to perform their agreed functions.
7. Cookies and Website Analytics
The Website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Understand how visitors use the Website
- Measure website performance
- Maintain security
- Improve content and usability
Some cookies may be placed by third-party services, such as website analytics, embedded maps or other integrated tools.
Where applicable, you may manage non-essential cookies through the Website’s cookie controls or your browser settings. Disabling certain cookies may affect how some Website functions operate.
The PDPA applies where cookies collect, use or disclose information that constitutes personal data.
8. Protection of Personal Data
We take reasonable administrative, technical and organisational measures to protect personal data under our possession or control against risks such as:
- Unauthorised access
- Improper collection or use
- Unauthorised disclosure
- Appointment preferences
- Loss
- Alteration
- Copying
- Destruction
- Other similar risks
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Retention of Personal Data
We retain personal data only for as long as it is reasonably required to fulfill the purposes for which it was collected or to meet legal, regulatory, administrative or business requirements.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or dispose of it securely, subject to applicable retention requirements.
10. Transfer of Personal Data Outside Singapore
Some website, hosting, analytics or technology providers may process or store information outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under the PDPA, unless an applicable exception applies.
This reflects the PDPA’s Transfer Limitation Obligation.
11. Access and Correction
You may contact us to:
- Request access to personal data that we hold about you
- Request the correction of inaccurate or incomplete personal data
- Ask how your personal data has been used or disclosed
- Raise a question or concern about our handling of personal data
We may need to verify your identity before processing a request. Certain exceptions may apply under the law.
12. Withdrawal of Consent
Where we rely on your consent, you may withdraw that consent by contacting us.
Please note that withdrawing consent may affect our ability to respond to your enquiry, arrange an appointment or provide a requested service.
Withdrawal will not affect any collection, use or disclosure that was lawfully carried out before the withdrawal took effect.
13. Third-Party Websites
The Website may contain links to external websites or platforms, including other clinic websites, Google Maps and social media services.
These third parties operate under their own privacy policies and practices. We are not responsible for how an external website collects, uses or manages personal data.
You should review the relevant third party’s privacy policy before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, technologies or legal obligations change.
The updated version will be published on this page together with its revision date. You are encouraged to review this page periodically.
15. Contact Us About Personal Data
For questions, requests or complaints relating to this Privacy Policy or your personal data, please contact:
Data Protection Officer
Email: [email protected]
We will review and respond to your request in accordance with applicable requirements.